Account Portal login and password reset

Account Portal Overview

To access your account, you have to log in to the Account Portal. Within the Account Portal, you can manage your services at any time and from any location, as long as you have an Internet connection and a browser.

This article contains the following sections:

I. How to log into the Account Portal

II. Account Portal Password Reset

III. Account Portal Password Change

 

I. How to log into the Account Portal

To log into your Account Portal, browse to the login page at https://secure.gate.com/ and enter your email address and password. Don’t forget to complete the captcha. When you are ready, click Login.

 

II. Account Portal Password Reset

If you do not know your password, click Forgot?. Then enter your email address and complete the captcha to send yourself a link with further instructions to reset your password.

If the email address you entered matched an existing account, please check your email for instructions on what to do next.

Important Note: The password recovery email is valid for 2 hours.

 

III. Account Portal Password Change

If you do already know your current password, you can change it from within the Account Portal.

1. From the Navigation Bar (at the top-right corner of the page), select Change Password.

2. Enter your existing password, then enter a new password twice. Then click Save Changes.

Tips for a strong password:

  • The recommended password length is 12 characters
  • Use both upper and lowercase characters
  • Include at least one symbol (# $ % & etc...)
  • Don't use dictionary words

For your convenience, there is an available password generator.

 

3. A green confirmation message will appear at the top of the page to indicate that the password was successfully changed. You can now log in with the updated password.

If you have any further questions that were not answered in this article, please contact us.

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